Returns Policy

We offer refunds only for damaged products. To request a refund, you must record a video while opening the parcel to show any damage. The damaged product must be returned in the same condition as received. Refund claims are only accepted within 7 days of receiving your order. Claims without video evidence will not be processed. Thank you for your understanding

Damages And Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We suggest you to take a video while opening the package so that it will serve as a record / evidence for both of us to take a positive outcome in case of a dispute.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as hair accessories, artificial flower accessories, etc), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on items sold under gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 working days after confirmation email. Please remember it can take some time for your bank or credit card company to process and post the refund too. 100% refund is applicable ONLY if evidence is submitted in video recorded format while opening the package when received.

Shipping Policy

What is the estimated delivery time In India? The estimated delivery time in India is 4-7 Calendar/Working Days

What are the shipping charges for deliveries in India? There are NO shipping charges for deliveries in India for paid orders above Rs.499/-

For order value below Rs.499/-, a flat shipping fee of Rs.60/- will be added. COD (Cash On Delivery) is enabled for our online store. Rs.100/- is charged extra for all COD orders.

Deliveries within India

Jewelpalace delivers orders to all pin codes via DTDC, Professional & ST Courier Partners. Pincodes that are not covered by above courier partners are shipped via Speed Post / India Post. Feel free to place your order and we'll make sure it gets delivered to you on time!

INTERNATIONAL ORDERS (Outside India):

NOTE: International order value is currently limited to ₹30000/- only, including shipping cost. Kindly get in touch with us via Whatsapp at +91-9342268566 for more details. What is the estimated delivery time for US / Canada / UK / Eurpoe / Australia / South East Asian Countries etc? The estimated delivery time is 3-10 Calendar/Working Days.

What are the shipping charges for deliveries outside India? Shipping rate for international delivery is calculated based on the total order weigh. 0- 5Kgs, Rs.3000/- 5-10Kgs, Rs.6000/- 10-15Kgs, Rs.9000/- 15-20Kgs, Rs.12000/- and so on. This will be calculated automatically at the time of checkout.

Worldwide Deliveries

Jewelpalace delivers orders to worldwide via DHL Express, FedEx Economy Courier Partners. Feel free to place your order and we'll make sure it gets delivered to you at the earliest. If you need the package before a specific timeline, kindly communicate with us before placing the order to ensure confirmation from us before placing the order.